Privacy Policy
This policy explains what Crickex may collect when you contact support, and how that information is used.
Information we collect
When you contact us to request account assistance, we may collect your name, WhatsApp number and the account details you choose to share. Do not send bank passwords, one-time passwords (OTPs) or government identity documents through this website or support channels unless a lawful, verified process specifically requires them.
How we use your information
Information you provide may be used to respond to your questions, assist with account-related requests and communicate relevant service updates. We aim to use personal information only for the purposes described in this policy or as otherwise permitted or required by applicable law.
Cookies and analytics
This website may use cookies and analytics tools to understand traffic patterns, remember preferences and improve page performance. You can manage or block cookies through your browser settings; some website features may not work as intended if cookies are disabled.
Sharing with third parties
We do not sell personal data. Information may be shared with service providers or operational partners when necessary to respond to your request, operate the website or provide support, and when disclosure is required by applicable law. Third-party services may handle information under their own privacy policies.
Data retention and security
We retain contact details only for as long as reasonably necessary for the purposes described in this policy, legitimate record-keeping needs and applicable legal requirements. Reasonable safeguards may be used to protect information, but no method of transmission or storage is completely secure.
Your choices
You may contact support to ask about updating or deleting personal information you have provided, subject to applicable legal and operational requirements. Deleting certain details may limit our ability to respond to or follow up on your request.
Age restriction
This website and any related services described here are intended only for people aged 18 or above, or the higher minimum age required by local law. We do not knowingly seek to collect personal information from minors.
Changes to this policy
This privacy policy may be revised from time to time. Updates will be published on this page, and the revised policy will apply from the time it is published unless stated otherwise.